OUR SERVICES

Project Management / Manufacturing

Often Raman Trading Group‘s clients do not always know exactly what products they need. In fact, some clients only inform us that they, for example, need to renovate their resort’s bathrooms, but aren’t sure about the details such as: faucets, tiling, etc. For projects such as these, our database of manufacturers allows us to contact accessories factories, request a catalog (if one is currently not on file) and begin discussing various options with our client.

Once clearly understanding what the client needs, we work with the manufacturers to purchase the exact items. Many factories only specialize in one product, i.e. sink faucets, therefore, as a part of our service, we introduce and encourage manufacturers of complementing products to work together.

• If an item isn’t available, we work closely with the manufacturer to alter an existing product to fit the requirements of our client (often by creating moulds)
• When raw materials used do not satisfy client’s standards, we work closely with both the client and manufacturer trying and testing out different material options which would fulfill client’s needs.

Manufacturing (and Project Management):

For products that are not produced in China and/or is a new product the client wants a manufacturer to product, we work with client to understand their requirements as well as the standards and expectations they have of starting their product production in the appropriate country.

• Our database is put to use to select factories capable of meeting the client’s requirements.
• Once a selected manufacturer has met the approval of our client, we work with manufacturer to produce client’s product.
• Upon client approval, production begins.
• Throughout production, often additional samples from actual production line are sent to client for inspection.
• Inspection is performed through various agencies when requested by client.

(The process often takes time due to the process of trial and error with materials, design and production.)

OEM:

When client wants their own labels/names placed on the products Raman Trading Group can arrange for this (depending a product patents,) as well as change in color, personalized packaging, etc.

 

Consolidating/warehousing

When a client is not operating in a defined industry they are looking to purchase a range of items through a variety of factories, which can quickly become a logistical nightmare.

For example, with clients interested in property development, they will require products as varied as prefabricated houses (fully furnished) to construction machinery to the flower pots they want to place in the new backyards.

For a project such as this, it’s necessary to:

• Purchase the goods from several manufacturers
• Synchronize delivery dates
• Calculate shipments to warehouse
• Consolidate to maximize shipping space
• Formulate most efficient way to get the goods to our clients.

* When the goods have the same destination, the client will not have to wait for all goods to arrive before shipping— incurring unnecessary warehousing fees and wasting time.

 

Back-up Services

Unlike purchasing directly from the manufacturer, we offer follow-up service which has the best interest of our clients in mind. While many manufacturers are more concerned with the initial sale, Raman Trading Group is focused on developing long lasting relationships with our clients which is only possible if our clients continue to be satisfied with our services.

• If products arrive damaged, Raman Trading Group can assist with replacing the product, potential financial compensation, insurance solutions, etc.
• If a product ‘expires’ before the warranty runs out, Raman Trading Group can assist with replacing the expired goods.
• Basic follow-up to ensure that the client’s expectations are met and where improvements can be made to assist both current and new clients.

 

Shipping

We handle all logistical issues for our clients.

Since many clients purchase a range of products – meaning multiple factories are involved throughout China,Africa and Lebanon, we assist with consolidating those goods, warehouse when necessary, supervise actual loading and book the ship (freight forwarder).

 

Air Freight

Air freight can be arranged when time restraints exist. Air freight can also be arranged if the product is small in size, light in weight and/or low in quantity. Most air freighting service is reserved for samples and spare parts.

Customs Clearance

Depending on the product and market, there are different customs clearance documentation(s) and official inspection(s) which need to be completed before exporting/importing.

Our experience in exporting and importing into different markets allows us to handle such procedures quickly and accurately. Prior to purchasing, as a part of our sourcing service, we check the certification and exporting/importing requirements of the product we are supplying as to ensure that we will have no problems exporting and our client will not have any problems clearing customs on their end.

As a part of many customs requirements, a third party inspection is required for some goods. In such a case, we arrange for an agency such as SGS (RoHS, FCC, CE, F/R, ISO, etc.) to inspect the goods prior to shipping.